At Ezeebuyer.com, we aim to make your shopping experience hassle-free and satisfying. Our Cancellation & Returns Policy is designed to ensure that you shop with confidence, knowing that we have your back if something doesn’t go as planned.

Order Cancellation

Change of Mind? We’ve Got You Covered!

1. Before Shipment:

   • You can cancel your order before it is shipped. Simply log into your account, navigate to “My Orders,” and select “Cancel.”
   • If you face any issues, our customer support team is always ready to assist.

2. After Shipment:

   • Once your order is shipped, cancellation is not possible. However, you can still return the item under our return policy after it is delivered.

Refund for Cancellations:

• Refunds for canceled orders will be processed within 5-7 business days and credited to your original payment method.

Returns & Exchanges

We understand that sometimes things don’t turn out as expected. That’s why we’ve made returns and exchanges easy for you.

Return Window:

• Products can be returned within 7 days of delivery for a refund or exchange.

Eligible Returns:

• Wrong or damaged product received.
• Defective product.
• Size, color, or variant mismatch.

Non-Returnable Items:

• Products marked as “Final Sale” or “Non-Returnable” in the product description.
• Items that have been used, damaged by the customer, or lack original packaging and tags.

How to Return or Exchange

Step 1:
Visit your account on Ezeebuyer.com, go to “My Orders,” and select the item you wish to return or exchange.

Step 2:
Choose the reason for return, upload a clear image (if applicable), and select your preferred resolution: refund or exchange.

Step 3:
Pack the product securely with its original tags, packaging, and invoice. Our logistics partner will pick it up within 2-4 business days.

Refund Process

1. Refunds are initiated after the returned item passes our quality check.
2. The refund amount will be credited within 5-10 business days to your original payment method or as store credit.

Exchange Process

• If you opt for an exchange, the replacement item will be shipped as soon as the returned product passes inspection.
• Exchanges are subject to product availability.

Important Notes

• Please ensure the returned product is in its original condition with no signs of wear, damage, or alteration.
• Refunds or exchanges may be denied if the returned item does not meet our criteria.